Privacy Policy

Last updated: May 2026

pale-quest ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pale-quest.com or use our educational services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address)
• Course preferences and educational background
• Payment information (processed securely through third-party providers)
• Communications you send to us
• Information you provide when participating in our courses

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our educational services
• Process enrolments and payments
• Send you course-related communications and updates
• Respond to your enquiries and provide customer support
• Send marketing communications (with your consent)
• Analyse usage patterns to improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processors, email services)
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Course completion records may be retained indefinitely for verification purposes.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: Level 4, 180 Flinders Street, Melbourne VIC 3000, Australia