Last updated: May 2026
pale-quest is committed to protecting the privacy and rights of individuals in accordance with the General Data Protection Regulation (GDPR). This page provides information about how we comply with GDPR requirements for users located in the European Economic Area (EEA) and United Kingdom.
pale-quest acts as the data controller for personal data collected through our website and services. Our contact details are:
pale-quest Pty Ltd
Level 4, 180 Flinders Street
Melbourne VIC 3000, Australia
Email: [email protected]
We process personal data under the following legal bases:
If you are located in the EEA or UK, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of receiving your request.
You have the right to request correction of inaccurate personal data or completion of incomplete personal data.
You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for its original purpose or when you withdraw consent.
You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
There is no fee for exercising your rights, although we may charge a reasonable fee for manifestly unfounded or excessive requests.
As an Australian company, your personal data may be transferred to and processed in Australia. Australia has been recognised by the European Commission as providing an adequate level of data protection.
Where we transfer data to other countries, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
We retain personal data only for as long as necessary for the purposes for which it was collected. Specific retention periods include:
While we are not required to appoint a Data Protection Officer under GDPR, we have designated a privacy contact who can be reached at [email protected] for any data protection enquiries.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this is the data protection authority in your country of residence. For UK residents, this is the Information Commissioner's Office (ICO).
We encourage you to contact us first at [email protected] so we can attempt to resolve your concerns directly.
We may update this GDPR information from time to time. Material changes will be communicated via email to affected users.